Cancellations & rescheduling
Please give at least 48 hours’ notice. A late cancellation or missed appointment means the booking fee is retained. A booking fee can be transferred once when an appointment is moved outside the notice period.
A LITTLE CLARITY, BEFORE YOUR VISIT.
Time, care
and clear expectations.
Please read these points before booking. Your appointment confirmation may include details specific to your service.
Booking fees
A booking fee secures your appointment and is deducted from your final bill. Future appointments may require full payment at booking following a late cancellation or missed visit.
Late arrivals
Arriving late may mean adjusting the service to the time available or arranging another appointment. The cancellation policy may apply if the appointment cannot proceed.
Product use & estimates
Length, density and the complexity of your hair can affect the product required. Anticipated extra costs will be discussed where possible, but exact usage can change the final total.
If you have a concern
Please contact Jack in writing within seven days of your appointment so the concern can be assessed and an appropriate next step discussed. The existing policy asks for an opportunity to assess and, where suitable, rectify the work.
Google Maps content.
Google Maps features, when enabled, are subject to the Google Maps terms of service. Please also read the Google Privacy Policy.
If something isn’t right.
Please contact Jack promptly so we can understand your concerns and discuss an appropriate next step. These booking policies do not affect your statutory rights.